ManageEngine ServiceDesk Plus 10.0 Build 10017 Enterprise Multilingual | 151.4 / 137.2 MB
ServiceDesk Plus is changing the game by encouraging IT teams to move from a daily fire fight to excellent customer service. It offers excellent visibility and central control in the treatment of computer problems, so companies do not experience any downtime. For 10 years, he has been smiling at millions of computer scientists, end-users and stakeholders.
Reduce outages, improve agent productivity, meet service level agreements, and manage the complete IT ticket life cycle. Automate ticket workflows to help your IT technicians focus on other important tasks.
Present your IT services to end-users and give a new face to your IT. Create and publish your service catalog with custom SLAs and multi-step approvals.
Classify, analyze and solve problems. Analyze the root causes and reduce the number of repeated incidents to improve the productivity of your IT support center.
Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making.
IT project management
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune the overall delivery of IT services.
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