Attention to nocix.net: impossible to solve a problem of hard disk in RAID1


Hello,

Today I have received a letter

This is a mail message automatically generated by mdadm
run on

A DegradedArray event has been detected on the md / dev / md1 device.

Faithfully to you, etc.

P.S. The file / proc / mdstat currently contains the following elements:

Personalities: (raid1)
md1: active raid1 sdb2 (1)
952053568 super blocks 1.1 (2/1) (_U)
bitmap: 8/8 pages (32 KB), piece of 65536 KB

md0: active raid1 sdc1 (0) sdb1 (1)
24559488 super blocks 1.1 (2/2) (UU)

unused devices:

Then I contacted the support.

They said that the hard drive needs to be replaced.

I asked them to replace him and I received an answer:

We do not treat raid boards, it's up to you to do it.

I said that

Raid was installed by your staff when configuring the server.

And received an answer

We only installed it and then we handed it to you. By acting as totally unmanaged services, all software aspects are managed by you, the customer.

I asked them

Before removing a server to check the hard drive:

Personalities: (raid1)
md1: active raid1 sdb2 (1)
952053568 super blocks 1.1 (2/1) (_U)
bitmap: 8/8 pages (32 KB), piece of 65536 KB

md0: active raid1 sdc1 (0) sdb1 (1)
24559488 super blocks 1.1 (2/2) (UU)

After checking the hard drive:
Personalities: (raid1)
md1: active raid1 sdc2 (1)
952053568 super blocks 1.1 (2/1) (_U)
bitmap: 8/8 pages (32 KB), piece of 65536 KB

md0: active raid1 sdb1 (0) sdc1 (1)
24559488 super blocks 1.1 (2/2) (UU)

Why
sdb2
has changed to
sdc2

And
sdb1
has changed to
sdc1
?

And received

I think that's how the records were labeled. The failed drive is the drive with the Z2UV5AZUS serial number and a physical label that matches drive 2. As such, I placed it as the second drive on the server.

After rebooting, the server went into emergency maintenance and read – only shell mode.
I have received:

It seems that the operating system is read-only, I can not do anything to edit or display ssh for you.
Even when connected, I can not edit anything or begin, it is read-only. We can reload the SSD on centOS 6 if you wish or give you a KVM.

I asked them to reload centOS + cpanel

I received

Please note that it's up to you to install cpanel.

I asked

Cpanel has been installed previously by your staff.

I received

We do not install third-party applications. We can provide you with a link on how to install it.

The problem is still not solved.
I will restore backup data to another server.
I asked for a refund. The server was prepaid for 6 months (the server configuration was done on 2014-06-29).

Thank you.