Some 5 years ago I stored some Bitcoins on Blockchain.info, I remembered a few days that I still had a tiny amount left which would be worth something today, around 0.20 BTC in total which makes around $9,500+ with the currents Bitcoin value.
I decided to check my wallet which I did not log in for years. For my surprise the wallet address did not exist, and I was redirected to blockchain.com instead of .info
The login had an input to use the wallet ID, which I did. It then emailed me for authentication which I confirmed, it then asked for my second factor authentication which I entered but for my surprise it then asked me for a second password (besides my normal one). I had a second password stored, but that was only used while spending bitcoins, it was a spending password. I entered that, and it said incorrect, then again, and again and again. I tried multiple times with errors, this was already strange since they never asked this before on login, finally for some reason the page was blank and in a surprise, I was finally logged into my account.
But bigger was my surprise when by BTC balance was 0. Instead, I had around $147 something in the account and my balance is now showing as Bitcoin Cash. Bitcoin Cash did not even exist back in 2017, I never received any email from them about any conversion ever, or I would have moved by balance out. In fact, I don’t remember receiving any email from them in years about anything.
I contacted their support, 2 days later no reply. No explanation.
Did they just steal my bitcoins, or I’m missing something here? I found another person here on Stack Exchange that asked the same thing. Is blockchain.com a legit company or are they fraudsters stealing people’s Bitcoins?