Can not connect the Nikon D7500 with a capture bridge

I just received my Nikon d7500 and set up Snap Bridge with my phone. It was good. I then connected it to my iPad and it worked. are inaccessible because when I go on them, they say "this option is not available for cameras, etc." the things I've tried are;
reset the camera
removed and installed twice
tried to change the settings of the Nikon account and the camera
and I've tried everything in the user manual and the website, but nothing has worked
I can not find answers and I am very disappointed because the blutooth and wifi option of this camera was one of the main reasons for the purchase of the camera. We would appreciate it for help, thanks, zinedine