Fuji 35mm 1.4 stuck in manual focus mode?

I know that to switch to autofocus mode, the lens ring must be removed. But mine is completely blocked! I am a member of the Fuji VIP program and have already received a defective lens. I got this Fuji XF 35mm 1.4 lens 2 years ago, but I rarely use autofocus. The first time I play with it and I realize that the focus ring is completely locked and will not come out in autofocus mode. Any suggestion? I have no idea how to fix this problem if it is even repairable.