how to prevent twice the load of OVH – soyoustart (I know it's weird but I read the detail)

Hello;

Today was the expiration date for my OVH server. I made my payment.

Please see the screen capture. The link for the invoice is https://us.soyoustart.com/en/cgi-bin/order/displayOrder.cgi?orderId=6131232&orderPassword=Wc4N. I checked with the bank. They also confirm that the payment is done as screen capture.

But OVH refuses to renew the server that I have already paid (I start paying again, I made my payment but OVH refuses to renew the server)

I've created a support ticket on their …

how to prevent twice the load of OVH – soyoustart (I know it's weird but I read the detail)