I have an Office 365 subscription for personal use with two users. A user is for me, let's call this account email@example.com. The other user is for my writing partner, let's call this account firstname.lastname@example.org.
We have Word documents stored in Sharepoint Online and I can not edit them in Word on my Mac because of a very strange problem.
If I connect with my account email@example.com on the Office Portal website and then try to "Open in Word", or if I first open Word on my computer , sign in to Word using my account firstname.lastname@example.org, and then try to open a Word document from Sharepoint Online, I have the same problem.
The problem is that when I open the document by one or the other method, I am prompted to log in to Office 365 in a small window, but the prompt is to log in. as email@example.com and not firstname.lastname@example.org. If I click on "Use another account" and that I enter email@example.com and my password, the system prompts me again and again to suggest that I log in as jane @ example .com, even though I am already logged in as todd @ example. com.
Things I've tried:
- Erase all the keychain related to Office, Microsoft, or Word, including a set of random entries that a Microsoft support document directed me to.
- Uninstall all Office applications completely, delete all Office support files in the library, and so on. (again, as described in a Microsoft support document). Then make sure the keychain is clear, then restart, reinstall Office, and log in from scratch. He still remembers firstname.lastname@example.org.
- Verifying passwords stored in Safari or Chrome (the only browser I use – I never store passwords in a browser, so there was none).
- Make sure nothing on this computer is connected to Office 365.
- Do hours of web searches trying to find documentation on this problem.
How can I delete this cached account? (?) In order to use Word to open Sharepoint Online documents again?