Hello. I have a basic question.
I request future orders. If suppliers fail in the inspection, how do I get the money I paid the supplier for the inventory (or order)? What should I do before ordering from Alibaba so that if the supplier fails, I receive my money?
I ask because that is what happened the last time –
the last time I ordered 1,000 units for an item supplier, I failed twice, then I escalated the dispute, and then the Alibaba mediator says they wanted to do another inspection by Alibaba's internal inspection company, which will cost 800 USD and if the supplier fails, depending on the failure The mediator will decide the amount to refund or give a discount, which was not at all clear.
And in my experience, trade assurance is just in case the supplier does not deliver the product, Alibaba will refund you.
So how do you eliminate this problem out of your way?