I have a very specific problem involving a specific desktop computer and a specific Ethernet wall outlet. I have already tried several different approaches to solve the problem, so please read this post carefully while I describe them.
I have a desktop computer (specifications at the end of this post) connected to an Ethernet wall outlet in my condo. A few days ago, I noticed that the Internet would be periodically cut for a short time. This was first perceived as a loss of video quality during streaming, but is also manifested by longer initial connection times when the computer is turned on for the first time, periodic changes to the computer. 39 network status icon and disconnection from online games.
Of course, my first approach was to try to switch the Ethernet cable with another. This did not solve the problem.
Then I made sure that all of my device's WiFi connections, such as those on my mobile devices, were working properly. There is no problem with WiFi.
Next, I tried to connect my work laptop to the same outlet as the one used by the desktop computer. I have disabled WiFi connectivity to the laptop to prevent it from toggling if the signal is lost. However, there was no problem with using the laptop in the same socket as the desktop machine.
I have a second wall outlet in my home office, so I tried to take the factory desk out there and plug it into that outlet. Here's where it gets interesting. The office machine had no problems from this outlet. In fact, I have been able to play online games for a long time without interruption. Admittedly, the monitor in my home office is not HD, so the download bandwidth requirements may have been reduced. However, they would still have been important, and when they were plugged into the first outlet, I still encountered problems, even when no user program was active.
I tried to leave the laptop running on the first take and the desktop running on the second take, to see if the Observer 39 events Windows detected disconnects, but none were received on any of the machines.
Finally, in case there is a fluctuation in power, I have tried plugging the laptop into the first outlet and running the power from the same bar power supply than the desktop computer, with the machined desktop and its peripherals (speakers, external sound) amplifier, monitor) all operating at the same time. However, the Event Viewer did not detect any connectivity issues with the laptop using the first outlet, nor switched to battery power.
To sum up, this problem ONLY occurs with the desktop computer, and ONLY occurs with this one specific take.
That puts me in something of a Catch-22. I can't bring the office to the store (it's still under warranty) and say something is wrong with the Ethernet card, as they will notice that it works well in another outlet. I cannot phone my ISP as they will indicate that WiFi is working, as well as the first take with a laptop and the second take with both computers. I cannot ask my building to look at it as they will notice that the socket works well with the laptop.
Any suggestion would be appreciated. Specifications follow.
Aeon 1080 Gaming Tower, Intel Core i7-7700 3.6 GHz quad-core, 8 GB DDR4, 1240 GB SSD and 1 1 TB HDD, RealTek PCIe GbE Family Controller, Windows 10 Home 64 Bit
Lenovo ThinkPad, Intel Core i5-8250U 1.60 GHz, 8 GB RAM, 256 GB SSD, RealTek PCIe GbE controller, Windows 10 Pro 64 bit