usability – When are FAQs important for a website?

We have an online product similar to the Muzli colors and intended for a limited / internal audience. So I wanted to ask if we should provide FAQs with such limited functionality. Below are two main actions that a user can perform on our site:

  1. We have different layouts and the user can change the colors with a universal color palette similar to Muzli.

  2. The user can also select and download the layouts. They can also share these layouts with their internal peers.

Just for more context, this website is only for our organization and can be accessed from our internal portal.

I really appreciate if anyone can share UX guidelines for the use of FAQs.

The palette:
palette

usability – when FAQs are important for a website?

We have an online product similar to the Ro Muzli colors and it is intended for a restricted / internal audience. So I wanted to ask if we should provide FAQs with such limited functionality. Below are two main actions that a user can perform on our site:

  1. We have different layouts and the user can change the colors with a universal color palette similar to Muzli.

  2. The user can also select and download the layouts. They can also share these layouts with their internal peers.

Just for more context, this website is only for our organization and can be accessed from our internal portal.

I really appreciate if anyone can share UX guidelines for the use of FAQs.enter the description of the image here

against. (for FAQs)

We are publishing FAQs on our website. For that, I create the models and I ask myself the following question:

Which tag should I use for questions? I chose for the moment, but I do not know if

would be better here.

Here is the question
Here is the answer

Can any one tell me if the strong the tag is more important than a h3 title for Google, or is there a better solution than the current solution?