I'm here to share my experience with HostMantis after 6 months.
I have the shared plan "Entrance" with them, but to be honest, Entrance is just the name.
Warning: I will not enter the war of cPanel price increases.
My background: As an IT worker, I know how to manage things and have many years of "Internet". I'm not a system administrator, but I know how difficult things can be (yes, I have some with me and I know the pain). I can also understand some of the changes that companies need to make to be profitable and provide good service. Btw, sorry for my bad english because it is not my main language.
Never noticed a downtime. For recordings, I use Uptime Robot which would not be the most accurate availability monitor available, but for my needs, this is sufficient. Since I started monitoring the website, in over 4000 hours, Uptime Robot has returned 2 false positives and 3 minutes of shutdown. For me, it's amazing considering the price I pay for the accommodation package.
In addition, I have almost used up all my available SSD space, I have never been hurt by the critical CPU / RAM available for my package. I get a decent amount of visits and my website has never run out of resources. I have some traffic spikes, but this "giant mantis" can handle it very well.
I have an American plan and I live far away. My speeds are incredible given that I have a WordPress based website. (I also did my homework of course )
I have never noticed a slowdown on my website, even with traffic spikes.
There were only 2 tickets for customer support. One for sales and other media. It may be the lack of business. Do not mistake yourself. They were quick and direct in answering all questions. But I feel the lack of "human interaction". Their direct responses to the point leave human interaction behind. Does not make the customer "unique" and does not create a relationship. Keep in mind that this is my personal opinion. There are customers who like this type of response. I prefer the creation of a customer relationship. Response times were also very good.
Just to clarify, the support ticket was due to a backup file that I couldn't delete myself. The support contacted who explained to me that it is an automatic backup which automatically deletes his departure every 24 hours and since I am not the administrator, I could not delete it . That I knew, the problem is that the backup was more than 2 months old … Nothing special or critical that could not wait.
L & # 39; s future:
Since HostMantis can continue to provide this level of service, I will keep them. I am very satisfied with the overall quality of service. I am planning to start other projects and maybe switch to a reseller, while waiting for HostMantis to launch a good promo code for cPanel
Overall satisfaction: Comparing prices and features / quality level served by HostMantis, is an easy 9/10. The quality clearly exceeded my expectations.
If you want, feel free to ask anything I can answer.
I felt the need to do this review. These days it is so easy to get a bad review and so difficult to get a good review.