I'm sorry to hear about your experience with EPA. Let me clarify, to become a full member of EPA, one must register and also submit the required KYC (Know Your Customer) documents.
Whether you are an individual or a business, the Gibraltar Financial Services Commission's AML (Anti-Money Laundry) regulations and guidelines require that the EPA collects sufficient identification details before an ePayments account can be generated. Once the initial personal or business information has been submitted and filtered, the account is activated and a prepaid ePayments MasterCard is issued.
In most cases, applicants provide verifiable details and our team approves a request within 2 business days. However, in rare cases, our team cannot establish the identity of a claimant using our standard KYC procedures. This for obvious reasons prolong the verification process. In addition, for our members to have unlimited access to their ePayments accounts and to the advertised limits of our card program, they must provide copies of their national identifiers and proof of their card delivery addresses.
lok123, in your case, if I can ask you, please send an email to the EPA support team. The team is led by Aline Hughes – Aline (EPA), I asked Aline to investigate your case, she will join this thread shortly to answer your questions / concerns.
We are open to your comments, please feel free to share any concerns or questions you may have. The EPA team is here to help you.
President of the Electronic Payments Association