I think I will just write this review to the public after trying the ServerHealers.com services for 1 week until now.
During my first contact with them, they are very good, responsive and it will be a good support company to manage all our servers. I register and pay, then I create my first ticket for optimization and server building. The result, well I'm not really sure what they did. Because they just say that I did optimization and server building, but never really explained what PlatinumServerManagement.com does in such detail as we did for that and etc.
My second ticket, to mount a NAS link storage for / backup. The result, I finish the task myself because of their lack of knowledge.
My third ticket concerns the ICMP. PING does not answer. Just send an expiration response. They send me an e-mail asking your Datacenter to restart the server. Now, I think, WTF … I gave them all the IDs of the Datacenter console so you could log in and restart your server. Why do I have to send an email and wait for me? I think that's why we pay for managing third-party servers, right? And the funny thing is, the server is not really down. I think they've added ICMP rules that block all ICMP. And again, I remove this restriction from CSF and finally its return to ON.
My fourth ticket is today, the high end that makes me really fed up. I open a support ticket to let them know that I just received a notification from my monitoring panel that 3 of my website on the server is down or not accessible, so please check it out. And their answer is so hilarious. They ask me, it's exactly the copy-paste of their answer "The three mentioned areas are still not resolved for any IP, could you please check and update the A record for the same ". ENCORE, WTF …. Why not do your server management job to check it. They can log in to WHM and check the A. record. And do it from your browser to check the NameServer of the domain pointing to the correct one.
So my final conclusion, better stay away from this business. Because I'm not worth it to make your server management company to manage your hosting server. And I'm just going to leave the $ 28 that's already paid for nothing. I think the fourth ticket will be completed again by me personally.