We have a large application where sections of its UI may be hard to find. In an attempt to ease the user’s navigation path, we plan on offering “shortcuts” from the Search functionality within the application.
Below is a quick mockup. As you can see, when someone types in a query, there will be two (2) sets of results – one are links to Support articles, while the other are links that directly jump to particular sections in the UI, both results are relevant to the query of course.
What do you think about offering this feature?
Part of me is telling me that these “shortcut” links should just be mentioned in the Support articles themselves, then when the user clicks on them, it’ll take them directly to the that particular section in the UI instead of creating a “whole-nother” subset of results; especially that both links can contain the same words.