I need help troubleshooting a special connection
with an institution.
I am not a web expert. I need to install web certificates
to access a specific website for an institution. I have
read 3 of their manuals for how to do this, but I have
been unsuccessful. I have contacted their support, but there
was no support.
They gave me a special application to request and
install the web certificates onto various places onto my computer.
They say I must be using very, very old browsers for this to
work. I do not have the version exact numbers in front of me now, so these
are estimates of what they said: Internet Explorer (no version
listed), Firefox 40, Chrome 40. In the same section,
it also mentioned Java in relation to these certificates,
but it did not give almost any detail as to what that meant.
I know what Java is, but it does not specify if it is saying
that I must use Java, or I must not use Java, or I must use a browser with Java allowed,
or that I must have a certain version of Java. It just says “Java”,
with almost no explanation.
It says I may store the certificates "On my Computer", or in "Firefox/Thunderbird",
or in “Java”, there was a 4th location, but I forgot what it was now. I tried all 4 locations.
2 the certificates that It asks me to download fail to
download. The instructions say this is ok, but it is odd.
I have tried many troubleshooting steps. I have attempted
to uninstall the certificates, but there was no evidence that
it worked or actually performed any real action. I reinstalled
the application several times. I tried 5 different browsers, all the
current versions though, I could not find an OFFICIAL source for
very very old version of those browsers, and I will not download
a bunch of applications from sites I do not trust, so don’t ask me to
No matter what troubleshooting steps that I took, or what settings
that I tried, when I went to any important parts of their website,
it said I could not enter. I am using Windows 10 Home.
I am not a web expert, what specific troubleshooting steps should I take
to discover what could be the problem? Thanks everybody.