Western Union…please help :(

I just called them, and they said that it could not be transfered for some reason. .. I don’t understand this at all haha. The lady told me to hold and she would verify the information. She came back and said that it could not verified and I could visit Money Mart to complete my transaction. I then received an email saying

“We have received your order, however, we regret we are unable to process your transaction at this time. Unfortunately, your order has not been authorized by Western Union and we are unable to complete your money transfer.

You can find an Agent location on westernunion.ca.

For additional information, please visit our website at www.westernunion.ca. We regret any inconvenience this action has caused, and look forward to serving your money transfer needs in the future.

Thank you for using Western Union!”

Hmmmm…any thoughts on this?